Privacy Policy

1. Information you provide

We collect information that you provide when you place an order, contact support or communicate with us.

This may include:

• Your name and email address.
• Your telephone number when provided.
• Order details and selected services.
• Billing and transaction information.
• Messages sent to our customer support team.
• Information needed to deliver or support your purchase.

2. Information collected automatically

When you visit sorascreen.com, limited technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, visited pages and approximate location based on your IP address.

We use this information to operate the website, understand performance, prevent fraud and identify technical problems.

3. How we use your information

We use personal information to:

• Process and confirm orders.
• Deliver purchased products and services.
• Provide customer support.
• Process refund and cancellation requests.
• Send important order or service messages.
• Prevent fraud and unauthorized transactions.
• Improve website security and performance.
• Meet legal, accounting and payment obligations.

We do not use personal information for a purpose that is materially different from the reason it was collected without providing appropriate notice or obtaining consent when required.

4. Payments

Payments are processed by independent payment providers. Payment information is submitted securely to the selected provider according to its own privacy and security terms.

SoraScreen generally receives limited transaction information, such as payment status, transaction identifiers, payment method type and the information needed to connect the payment with your order.

We do not ask customers to send complete card numbers or card security codes through email or customer support.

5. Cookies

SoraScreen may use cookies and similar technologies to keep the website working, remember preferences, protect checkout sessions and understand website performance.

Some cookies are necessary for essential website and payment functions. Other cookies may support analytics or preferences. You can control cookies through your browser settings, although blocking necessary cookies may prevent parts of the website from working correctly.

6. When information is shared

We may share information with trusted service providers when needed to operate SoraScreen. These providers may include payment processors, hosting providers, email services, security providers, analytics services and customer-support tools.

We may also disclose information when required by law, to respond to a valid legal request, to prevent fraud or to protect customers, SoraScreen and others.

We do not sell personal information for money. We also do not allow service providers to use customer information for their own unrelated purposes.

7. How long information is kept

We keep personal information only for as long as reasonably needed to complete orders, provide support, maintain transaction records, prevent fraud and meet legal or accounting requirements.

Retention periods may differ depending on the type of information and the reason it was collected. Information that is no longer needed is deleted or anonymized where reasonably possible.

8. Security

We use reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse or alteration.

No online system can guarantee complete security. You should protect your email account, passwords and any access details connected to your purchase. Contact us if you believe your information or service access has been compromised.

9. Your privacy choices and rights

Depending on where you live, you may have the right to request access to your personal information, correct inaccurate information or ask for certain information to be deleted.

You may also be able to:

• Withdraw consent where processing depends on consent.
• Object to or restrict certain uses of your information.
• Request a portable copy of eligible information.
• Opt out of nonessential marketing communications.
• Submit a complaint to an applicable privacy regulator.

To submit a request, email support@sorascreen.com . We may request reasonable information to verify your identity and protect your account before completing the request.

We will not discriminate against you for exercising an applicable privacy right.

10. International processing

SoraScreen and its service providers may process information in countries other than the country where you live. Privacy laws may differ between locations.

Where required, appropriate measures will be used to protect information transferred internationally.

11. Children’s privacy

SoraScreen is not directed to children under 13, and children are not permitted to make purchases independently.

If you believe a child has provided personal information without appropriate permission, contact us so we can review and remove it where required.

12. External services and links

Our website may link to third-party websites or services. Their privacy practices are controlled by their own policies, and we recommend reviewing those policies before providing information.

13. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version and effective date will remain available on this page.

14. Contact us

Contact SoraScreen if you have a privacy question or would like to submit a request concerning your personal information.

Email: support@sorascreen.com

Phone: +1 (270) 790-8698

Contact page: sorascreen.com/contact