Privacy Policy

2. Information We Collect

To provide you with our service, we operate on a strictly "need-to-know" basis. We collect the absolute minimum amount of information:

• Account Information: When you purchase a package, we require an email address. This is used solely to deliver your login credentials, send important account updates, and provide customer support.
• Payment Information: We use highly secure, encrypted third-party payment gateways to process your transaction. SoraScreen does not store your full credit card number or financial details on our servers.
• Technical Data: To ensure our "zero-buffering" promise, our network strictly monitors anonymous bandwidth and connection speed metrics to route your stream to the fastest server. We do not tie this data to your personal identity or location.

3. How We Use Your Information

We use your information exclusively to operate and improve your SoraScreen experience. Specifically, we use it to:

• Process your one-time order and activate your account.
• Email you your login credentials and setup instructions.
• Provide priority customer support and troubleshoot connection issues.

We do not use your email address to send third-party marketing spam.

4. How We Protect Your Data

We treat your data with the highest level of security.

• All data transmitted between your browser and our website is secured using industry-standard SSL/TLS encryption.
• Our streaming servers and customer databases are protected by advanced firewalls and enterprise-grade security protocols to prevent unauthorized access.
• Because we do not log IP addresses or identifiable viewing habits, that data physically does not exist on our servers to be exposed or compromised.

5. Sharing Your Information

We share your information only when it is absolutely necessary to make the service function. The only third-party services that see your information are our Payment Processors—the secure, encrypted gateways required to process your initial, one-time payment.

We operate in strict confidence. We will never sell, rent, trade, or hand over your personal information to data brokers, advertisers, outside agencies, or third-party marketers.

6. Cookies and Tracking

The SoraScreen website uses minimal cookies. We only use "Essential Cookies" required to keep you logged in to your account portal and allow you to complete the checkout process securely. We do not use intrusive cross-site tracking cookies to follow you around the internet.

7. Your Rights & Data Deletion

You maintain complete control over your data. Because we operate on a one-time payment model without forced subscriptions, walking away is easy.

If you wish to completely erase your footprint from our systems, simply email us at support@sorascreen.com with the subject line "Data Deletion Request." Upon verifying your identity, we will permanently delete your email address, account history, and support tickets from our active databases within 48 hours.

8. Changes to This Policy

If we make any significant changes to how we handle your data, we will update the "Last Updated" date at the top of this page. Because we respect your inbox, we will only email you about policy changes if they fundamentally alter how your existing data is used.

9. Contact Us

Transparency is our priority. If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to our team directly.

• Email: support@sorascreen.com
• Support Hours: 24/7 Priority Support